Refund and Returns Policy

At Tolturic, operating through dumaro.top, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely happy with your order, we offer a straightforward refund and returns policy.

Return Window

You have 30 calendar days from the date you received your item to initiate a return for a refund or exchange. To be eligible for a return, your item must meet the conditions outlined below.

Conditions for Return

To be eligible for a return, your item must:

  • Be unused, unworn, unwashed, and in the same condition that you received it.
  • Be in its original packaging, with all tags still attached.
  • Have the original proof of purchase (order number, receipt, or packing slip).

Items that do not meet these conditions may be subject to a partial refund or rejection of the return.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Gift cards.
  • Perishable goods (such as food, flowers, or magazines).
  • Customized or personalized items.
  • Intimate or sanitary goods, hazardous materials, or flammable liquids/gases.
  • Downloadable software products.
  • Some health and personal care items.

Please contact us if you have questions or concerns about your specific item.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately within 7 days of delivery at [email protected]. We will work to resolve the issue promptly, which may include sending a replacement or issuing a full refund.

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number, the item(s) you wish to return, and the reason for the return. You can also call us at 917-250-8752.
  2. Await Instructions: Our customer service team will review your request and provide you with return instructions, including the return shipping address and, if applicable, a Return Merchandise Authorization (RMA) number. Please do not send your item back without first contacting us.
  3. Package Your Item: Carefully package the item(s) in their original packaging, including all original tags and proof of purchase.
  4. Ship Your Item: Send your package to the address provided in our return instructions. You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to our error (e.g., damaged or incorrect item). Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Processing Times

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Exchanges

If you wish to exchange an item for a different size, color, or a different product, please follow the return process for the original item and place a new order for the desired item. This ensures the fastest service and availability of your preferred item.

Contact Us

For any questions regarding our Refund and Returns Policy, please contact us:

  • Company Name: Tolturic
  • Website: dumaro.top
  • Address: 3269 Oakwood Avenue, New York, NY, US
  • Email: [email protected]
  • Phone: 917-250-8752

This policy was last updated on October 26, 2023.